Privacy Policy

At SOLHARTÉ, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure when you visit our website or place an order with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Personal Information

When you place an order, create an account, contact us, or subscribe to our updates, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Payment Information required to process your order
  • Any information you voluntarily share with us

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

  • IP Address
  • Browser Type
  • Device Information
  • Time Zone
  • Website Usage Data
  • Pages Visited
  • Products Viewed
  • Referral Sources and Search Terms

This information helps us improve your shopping experience and website performance.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill your orders.
  • Confirm payments and transactions.
  • Arrange shipping and delivery.
  • Send order updates and tracking information.
  • Respond to customer service requests.
  • Improve our products, services, and website.
  • Prevent fraud and unauthorized transactions.
  • Communicate important updates regarding your orders.
  • Send marketing emails, promotional offers, and collection launches if you have subscribed to receive them.

3. PAYMENT SECURITY

Your payment security is extremely important to us.

  • All payments are processed through secure third-party payment gateways.
  • SOLHARTÉ does not store your debit card, credit card, banking, UPI, or payment credentials on its servers.

4. COOKIES

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember items added to your cart.
  • Save your preferences.
  • Understand how customers use our website.
  • Improve website performance and functionality.
  • Show relevant advertisements and promotions.

You can disable cookies through your browser settings, although certain features of the website may not function properly.

5. HOW WE SHARE YOUR INFORMATION

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may be shared only with trusted third parties who help us operate our business, including:

  • Payment processing providers
  • Shipping and logistics partners
  • Website hosting providers
  • Analytics and marketing service providers

These partners only receive the information necessary to perform their services and are required to protect your information.

We may also disclose information when required by law or to protect our legal rights.

6. EMAILS & MARKETING COMMUNICATIONS

If you subscribe to our newsletter or marketing updates, we may send you:

  • New collection launches
  • Exclusive offers and promotions
  • Brand updates
  • Product recommendations

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.

We will never sell your email address to third parties.

7. WEBSITE ANALYTICS

We may use analytics tools such as Google Analytics and similar services to understand how visitors interact with our website.

These tools help us:

  • Improve website performance.
  • Understand customer preferences.
  • Measure the effectiveness of marketing campaigns.
  • Enhance the overall shopping experience.

These services may collect anonymous usage information but do not provide us with your payment details.

8. DATA SECURITY

We take reasonable precautions to protect your personal information.

Our security measures include:

  • Restricted access to sensitive information
  • Secure payment processing systems
  • Regular monitoring of website security

While we strive to protect your information, no online transmission or storage system can be guaranteed to be 100% secure.

9. YOUR RIGHTS

You have the right to:

  • Request access to your personal information.
  • Request corrections to inaccurate information.
  • Request deletion of your information where legally permitted.
  • Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us using the details provided below.

10. THIRD-PARTY LINKS

SOLHARTÉ is not responsible for the privacy practices, content, or policies of external websites. We encourage you to review their privacy policies before sharing any personal information.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page and will become effective immediately upon publication.